What Information Do We Collect?
We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:
- Account information: name, email address, company name, and password
- Payment information: billing address and payment method details (processed securely by our payment provider)
- Usage data: how you interact with RankSpark, features you use, and actions you take
- Communications: messages you send us and responses we provide
- Device information: IP address, browser type, operating system, and referring URLs
How Do We Process Your Information?
We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:
- Create and manage your account and deliver the services you request
- Process payments and send billing-related communications
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze usage trends and optimize platform performance
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
We do not sell your personal information to third parties. We do not use your data to train AI models without your explicit consent.
When and With Whom Do We Share Your Information?
We may share your information in the following limited circumstances:
- Service providers: third-party vendors who perform services on our behalf (hosting, payments, analytics) under strict confidentiality agreements
- Business transfers: if RankSpark is acquired or merged, your information may be transferred as part of that transaction
- Legal requirements: when required by law, court order, or governmental authority
- With your consent: when you explicitly authorize us to share your data with third parties
How Long Do We Keep Your Information?
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at privacy@rankspark.io.
We may retain certain information for longer periods where required by law, to resolve disputes, or to enforce our agreements.
How Do We Keep Your Information Safe?
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit using TLS 1.3
- Encryption of sensitive data at rest using AES-256
- Regular security assessments and penetration testing
- Role-based access controls limiting employee access to personal data
- Incident response procedures for security breaches
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data using commercially reasonable means.
What Are Your Privacy Rights?
Depending on your location, you may have the following rights regarding your personal information:
- Access: request a copy of the personal data we hold about you
- Correction: request that we correct inaccurate or incomplete data
- Deletion: request that we delete your personal data
- Portability: request your data in a machine-readable format
- Objection: object to certain types of processing of your data
- Withdrawal of consent: withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at privacy@rankspark.io. We will respond within 30 days.
Do We Make Updates to This Notice?
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by email or through a prominent notice on our platform.
The date at the top of this policy indicates when it was last revised. Your continued use of RankSpark after changes become effective constitutes your acceptance of the revised policy.
How Can You Contact Us?
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@rankspark.io
- Address: RankSpark, Inc., [Your Business Address]
